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Return Policy and FAQ

Shipping & Delivery

Q: What if I enter the wrong address?

A: If you notice you entered the wrong shipping address the same day as you placed your order, please email us immediately

In the subject line of your email please write “Urgent Entered Wrong Shipping Address.” There is a short window for us to receive the new address and prepare your products in time.

If you have already received shipping confirmation, unfortunately there is nothing we can do. Please contact your local post office from there. 

If you do not receive the package due to a shipping address entry error, you will have to place another order.

Q: How long before my order leaves your facility?

A: There is a 3-5 business day production time for each order placed. Please keep in mind that business days do not include weekends or holidays. 

Q: When will I receive tracking information?

A: Once your order leaves our facility you will receive a shipping confirmation order as soon as USPS scans in your package.

Q: Can I reschedule/change delivery once it’s been marked shipped?

A: Unfortunately once a package leaves our facility we no longer have access to it. Please contact your local post office to reschedule delivery or change address.

Q: My tracking says my package has been delivered, but I don't have it. What happened?

A: Please contact your local post office for more information about your delivery. If your package was lost or stolen please email customer service and they will help!

 

Q: Why am I being charged extra fees on my delivery?

A: If you choose to ship via UPS, you may be charged taxes upon import of your items. Shipping charges via UPS do not cover duties, VAT, or other customs-related fees.

Depending on the country in your shipping address, import fees and customs fees may apply. We recommend checking with your country’s relevant government agency to learn more.

 

Orders

Q: My order was incorrect/damaged in transit, what do I do?

A: Email customer service with photos of the order you received. If the item is proven to be broken in transit or damaged in some way, we will issue you a replacement at no charge to you.

Cancellations/Refund/Returns

Q: Can I return or exchange my products for a refund?

A: For sanitization reasons we cannot accept the return or exchange of used products. If your product is unused you may return it for store credit.

Q: My product was damaged in transit.

A: Email customer service with a photo of the damaged item and packaging and we will respond with a solution in 24 hours.

Q: Can I cancel my order?

A: You can cancel your order up until it ships. If you have received shipping confirmation, we are unable to cancel your order.